BENEFITS & CLAIMS SUPPORT

Benefits & Claims Support is a service that connects consumers with a health care advocate who answers and solves their administrative health care concerns. We do the legwork for consumers, saving them time, money and frustration, while maximizing their health care dollars.

Having an easily accessible advocate allows employees to bypass the traditional route of solving a health care benefits issue for themselves – and best of all – eliminates a call to the human resources department for help. Our advocates work with all health plans and benefit designs, so they can offer completely objective information and advice.

Features

• Educate employees about their overall health care benefits plan design and claims-related processes
• Clarify and resolve billing and authorization issues
• Advise employees on how to optimize their health savings and flexible spending account contributions

Benefits

• Reduces the amount of time HR spends handling escalated benefits questions
• Increases employee and HR productivity
• Improves employee satisfaction with health care benefits package
• Simplifies health care benefits administration
• Saves employers money by helping employees make better benefit selections