Educating and Empowering Beneficiaries
Every day, individuals and families make choices that affect their own health, wellbeing and recovery. OptumHealth provides tools to empower members, enabling them to make healthy choices that are motivated by their own life goals, including:
- In-person outreach from clinicians, allied community agencies and peer educators who engage individuals unable or unaccustomed to seeking care
- Specialized telephone and mail outreach to provide information and preventive care reminders
- Telephonic NurseLinesm services, with clinical advice, assistance navigating benefits and community services, and treatment decision support in English and Spanish, 24/7
- Custom online portals that deliver detailed health and wellness information, personal health records, health coaching and more
The result: healthier, better informed beneficiaries and lower overall costs, as preventive and primary care usage increases in place of emergency room and hospital utilization.
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