MISSION

At OptumHealth, we help people live their lives to the fullest.

VISION

Our vision is to build our business by being a constructive, transformative force in public sector healthcare systems, driven by a team of talented, empathic and passionate individuals.

PILLARS FOR SUCCESS

Eight pillars guide our work at every level, from daily interactions with consumers and providers to our ongoing strategic planning and process improvement efforts.

• Keep consumers as our central focus at all times.
• Engage providers in sustainable partnerships
• Use the power of teamwork to maximize our impact.
• Foster innovation in the service of excellence.
• Develop and maintain the tools necessary to address today’s healthcare challenges.
• Model leadership in all of our work.
• Maintain the discipline to execute and fulfill our commitments.
• Provide best value to all our stakeholders.

PRINCIPLES

The principles below provide the guideposts we use to evaluate our own actions as we pursue our mission and vision

Ethical Conduct — We do the right thing at all times.

Customer Focus — We define quality, value, and service through the eyes of the consumers and customers we serve.

Diversity — We conduct every interaction with consumers and each other with an awareness, sensitivity, understanding and respect for differences in age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, status with respect to public assistance or any other characteristic protected by state, federal, or local law.

Positive & Respectful Work Environment — We treat every employee, every customer, every family member and caregiver, and every vendor with respect. Demonstrating a positive attitude is the first step.

Accountability — We take responsibility for our actions and targets, and consider how our efforts affect co-workers, our workplace, and our customers.

Success — We are committed to operational and business excellence in the service of consumers, customers, the community and our shareholders.