Advocacy Services brings expert rsources, data and tools to support members in choosing and accessing high-quality physicians and hospitals, understanding their benefits and resolving claims and billing issues.
OptumHealth's Advocacy Services Provides:
- Expert resources, data and tools
- Coaching and support
- Engagement and activation
Access Support and Claims and Benefits Support
Access Support increases the success rate of quality and efficiency provider shifts, including:
- Provider referrals
- Appointment scheduling
- Medical record coordination
Benefits & Claims Support improves employee productivity and satisfaction. It also reduces the workload of the employer's Human Resources staff by assisting in the resolution of any benefits and claims issues they might have.
- Health Insurance 101
- Individual benefit coaching
- Coordination of benefits
- Billing issue resolution
- Collaboration with health plan member services
- Grievance and appeal support
