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LifeDirections

LifeDirections goes beyond traditional employee assistance programs (EAPs) and work-life referral services to offer your employees a master’s-level personal advisor. This fully collaborative approach to solving personal and work-related problems boosts employee productivity and your organization’s bottom line.

Creating Workplace Productivity You Can Measure

The strength and spirit of any business is its people. When your employees perform at their peak your organization can’t help but succeed. But when personal issues and crises interfere with their concentration, attendance and motivation, it can reduce productivity, undermine workplace morale and inflate health care costs. LifeDirections can you significantly reduce these problems.

Going Beyond the Basics

LifeDirections is not your ordinary EAP or work-life program. It offers more than basic, short-term face-to-face counseling, work-life services and community resources — a lot more.

  • Personal Care Consultants — Our specially trained, master’s-level specialists use solution-focused consultation techniques to engage members to develop a personal action plan that deals with their particular problems and underlying issues they may not be aware of. Each specialist works one-on-one with the employee to help clarify goals, define realistic steps and timelines, find services, and determine the person’s readiness to change. They provide as many follow-up conversations as needed.
  • Alternative Care Solutions — We make it easy for your employees to get the right help they need, when they need it, at their convenience.
    • Telephonic coaching
    • Online EAP
    • Online cognitive behavioral therapy
    • Web-based coaching
    • Extensive online self-directed services
  • Life Status Change Outreach — We do not just wait to respond to your employees’ needs for assistance; we proactively bring services directly to them. When your employees face life changing events — marriage, divorce, adoption, birth, disability, new job, or retirement — we partner with your HR department to anticipate your employees’ needs, offer support services and assist in their transition.
  • Full Benefit Exploration — Our master’s-level specialists screen your employees for co-morbid medical conditions and life change issues, and connect them to your organization’s health care programs and benefits resources. They follow up with employees to assess their improvement and the quality of services provided.
  • More Access to Counseling Services — OptumHealth Behavioral Solutions has an extensive national network of specialty credentialed clinicians in the country — 80,000 practitioners, including more than 12,800 EAP specialty practitioners. This means more choice and convenience for your employees.

Measurable Outcomes. Quantifiable Results.

We adhere to industry-leading best practices to measure the impact of our program. Our rigorous clinically-validated approach to employee participant follow-up allows us to effectively report on utilization and satisfaction, and to meaningfully map outcomes to productivity.

  • Reduced absenteeism by 2.26 days
  • Reduced presenteeism: 4.54 days of increased productivity
  • Behavioral health costs reduction: For every percent of utilization over 3.3%, the EAP saves 12 cents per member/month, in behavioral health expenditures
  • Program satisfaction: Members reported being very satisfied with our services, with 98% stating that our staff was helpful, and 98% who would use those services again